The Features of Good Customer Experience (PDE)

Time: 1 hour

This session is the first in the Customer Experience unit. It introduces learners to the concept of ‘customer experience’ using their own and others’ experiences. Learners consider what makes a good customer experience and what can prevent it being delivered. This session was made in partnership with Meta.

Please note: using these materials may help to evidence learners’ achievements for the qualification; however, it is a centre’s responsibility to ensure all evidence produced meets the required learning outcomes and assessment criteria.