Customer Needs (PDE)

Time: 1 hour+

This session is the second in the Customer Experience unit. Learners focus on one or two specific organisations and consider how they deliver a good customer experience. Learners also explore the difference individual members of staff can make to a customer’s experience. This session was made in partnership with Meta.

Please note: using these materials may help to evidence learners’ achievements for the qualification; however, it is a centre’s responsibility to ensure all evidence produced meets the required learning outcomes and assessment criteria.