Reviewing Customer Service (PDE)

Time: 1 hour+

This session is the final in the Customer Experience unit. Learners explore customer service specifically and consider times they have personally experienced good customer service. Common customer complaints and how to deal with them are also looked at. This session was made in partnership with Meta.

Please note: using these materials may help to evidence learners’ achievements for the qualification; however, it is a centre’s responsibility to ensure all evidence produced meets the required learning outcomes and assessment criteria.